Cindy Hsu Zell
Cindy Hsu Zell

Shipping & Terms

Available pieces are processed and shipped out within one week of payment. Your order will be shipped via UPS Ground (or local freight company for larger pieces) and will require signature confirmation at time of delivery. Shipping rates are calculated based on the size and weight of the artwork at checkout. A tracking number will be sent to you as soon as your package has shipped.

Duties, import taxes, customs, or miscellaneous charges incurred through international shipping by your local postal service are the responsibility of the customer. If a package is refused and sent back to me without damage, you will be refunded for your purchase minus the cost of shipping and credit card fees. I am unable to issue a refund for lost/damaged pieces.

If your order arrives damaged please contact me immediately and keep all of the original packaging. Include detailed photos of the outside of the box as well as the packaging materials and damage. No claims will be accepted after 7 days of delivery or without proper documentation.

Please reach out if your piece is in need of repairs for a quote.

If you are not satisfied with your purchase, please contact me within 7 days of delivery to initiate a return. A return shipping label will be provided and once your package is received and inspected, a credit for the total amount excluding my shipping/insurance costs both ways as well as a non-refundable 10% restocking fee will automatically be applied to your original method of payment.

If you reach out to me before your order has been packaged for shipping I can cancel your order and issue a refund minus a 10% restocking fee.

Custom commissions are final sale and cannot be cancelled. Upon completion of the piece, you will receive photos for approval. Every piece is unique and one of a kind due to the handmade nature of the process and materials. In the event that you have an issue with the final product prior to shipping that I can't fix, your order will be refunded minus a 20% deposit. After approval, custom commissions are final sale and non-refundable.

Hanging hardware is included with pieces that require them along with instructions for installation. Please note that due to varying wall materials you must determine for yourself if the provided hardware is the right choice. I am not responsible for any damage caused by the hardware provided.

Sculptures are durable and made with care, but are susceptible to breakage if mishandled.

To dust your pieces, use a clean microfiber cloth or duster. Avoid scratching surfaces, excessive heat sources, and moisture.

Apply for the trade program here to receive a 10% industry discount on available work.